· Any damages or shortages must be notified to us within 48 hours of completed delivery, we regret that we are unable to accept responsibility for any missing or damaged products after this time.

· Upon making payment for an order using our online system you will receive an email with order confirmation. Please check the details within this confirmation email are correct. If any amendments are required to these details, please contact us via phone or email immediately. This email is neither an invoice nor a formal acceptance of your order.

· Orders can be cancelled within 7 days of placement/delivery.

· Goods must be returned within 7 days of cancelling your order and in original condition with all original packaging.

· FAULTY ITEMS: Items should be received in a reasonable condition, with all required component parts, along with any promotional items received. You should also include your invoice and returns form.

· We will gladly replace any goods returned to us, which are found to be faulty.

· We cannot accept any returned or cancelled orders for our bespoke products, which include a large proportion of our range. This includes bespoke colour and wood options.

· Please clarify via email or otherwise before ordering whether your order requires or contains bespoke items.

How to return:

· Return by carrier collection: If we have supplied an incorrect item or missing items you can either: call us on 07955256290 with your invoice/order number or email thecircustable@gmail.com with your invoice/order number. Substantial evidence should be provided of missing parts (photos or videos), to assist us in resolving this for you

· We will arrange a chargeable collection or you can return the item(s) by registered post.

· Collection for larger items:” If you wish for us to arrange a collection please call or email us detailing your order or invoice number.